FAQ
Home / FAQ
OUR SERVICE Frequently Asked
Questions
  • How long can I get the feedback after we send the inquiry? 
    We will reply to you within one hour on the working day.
  • Are you a direct manufacturer or trading company?
    We own two manufacturers. We also have our own international sales department. We produce and sell all by ourselves.
  • What products can you offer?
    We focus on glass fiber mats, glass fiber cloth, carbon fiber mats, and carbon fiber cloth and all products can be customized.
  • What applications do your products relate to?
    Our products cover a wide range of industries including rail transportation, automotive lightening vehicles, sports equipment, medical area, ship factories, building reinforcement material, electronic communication, aerospace and military industries, etc.
  • Can you do customized products?
    Yes, we are mainly doing customized products according to the customer's needs or samples.
  • Do you have some standard parts?
    Yes, besides the customized parts, we also can offer some standard parts, including 30g glass fiber mat, 50g glass fiber mat,10g carbon fiber mat, 20g carbon fiber mat, 30g carbon fiber mat, etc.
  • How about the capacity of your company?
    We have three modern types of energy-saving & environmentally friendly production lines. The annual production of carbon fiber thin felt is 20 million square meters, and the annual production of glass fiber felt are 60 million square meters.
  • How many employees of your company? What about the technicists?
    We now have more than 60 employees, including 5 engineers and 10 technicians.
  • How to guarantee the quality of your goods?
    Firstly, we will do the inspection after every process. For the finished products, we will do  inspection according to the customers'requirements and the international standard. Secondly, we have our own testing lab and the advanced and complete inspection equipment in the casting industry, including spectrometer, metallographic microscope, tension tester, low-temperature tester, moisture detector, density detector, fire test and so on. With these advanced facilities & instruments, we are able to supply the precise finished products to our customers and make products meet their overall inspection requirements on chemical composition, non-destructive testing, and high precise dimensional inspections.
  • What's the payment term?
    When we quote for you, we will confirm with you the way of transaction, exw, fob, cif, pdf, etc.
    For mass-production goods, you need to pay a 30% deposit before producing and 70% balance against copy of documents. The common way is by t/t. L/c is also acceptable.
  • How to deliver the goods to us?
    Usually, we will ship the goods to you by sea, because we are in Nantong, and we are only 160 kilometers away from the Shanghai port, it is very convenient and efficient to ship goods to any other country. Of course, if your goods are very urgent, Nantong airport and Shanghai airport are also very nearby.
  • Where are your products mainly exported to?
    Our products are mainly exported to over 20 countries such as the USA, Russia, Germany, japan, Spain, the UK, Korea, Australia, Canada, India, etc. Our clients include many OEM customers who specialize in trains, automobiles, boats, and building construction materials.